Privacy Policy

When you request a quote or contact us, we may collect your name, mobile number, email address, suburb, service requirements, smart lock model, messages, and door or installation photos you choose to provide.

Our website may also collect basic technical and advertising information, such as the page visited, referral source, campaign details, browser or device information, and interactions with our enquiry links.

We collect information directly from you through our website enquiry form, SMS, email, social media messages, Meta lead forms, and conversations about a potential or confirmed installation.

Website analytics and advertising services may collect limited technical information through cookies or similar technologies when those services are enabled.

We use your information to respond to enquiries, assess door and lock compatibility, prepare quotes, arrange installations, provide after-sales support, maintain service records, improve our website, measure advertising performance, and meet legal or business record-keeping requirements.

We do not sell personal information. We do not add enquiry details to unrelated marketing lists without permission.

Information may be stored in our business email, website hosting, analytics, advertising, and customer communication systems. We take reasonable steps to limit access and protect the information we hold.

We may use service providers including Vercel, Google, and Meta to host the website, deliver email, analyse website activity, or process advertising enquiries. These providers may process or store information outside Australia, including in the United States and other locations where they operate.

We disclose personal information only when reasonably needed to provide the requested service, operate our website and communications, comply with law, protect our rights or safety, or with your consent.

If a job requires a supplier or service partner, we only share the details reasonably required for that purpose.

You may ask what personal information we hold about you, request a correction, or ask us to delete information that is no longer required. Some records may need to be retained for legal, warranty, security, or accounting purposes.

Contact us using the details below. We may need to verify your identity before completing a request.

If you have a privacy question or complaint, contact us with enough detail for us to investigate. We will acknowledge the request and aim to respond within a reasonable time.