Delivery, Cancellations and Returns

ADE Smart Home supplies smart locks as part of an all-inclusive Adelaide installation package. After door compatibility, scope and price are confirmed, we bring the selected lock to the agreed installation address for the booked appointment. We do not operate a separate postal shipping service for these packages.

Standard local delivery is included in the advertised all-inclusive package price. Work outside the standard service area, unusual access requirements or a changed installation address must be confirmed before the booking.

Contact us as soon as possible if you need to cancel or reschedule. Any cancellation, refund or change is assessed against the confirmed quote, work already completed, products specially ordered for the job and the condition of any supplied lock.

A lock that has not been installed or configured may be eligible for return after assessment. Contact us before returning or handing over any product so we can confirm the next step.

A smart lock that has been installed, fitted to a door or configured is not automatically eligible for a change-of-mind return. If there is a product fault, installation concern or the supplied package is not as described, contact us promptly so we can inspect the issue and arrange an appropriate remedy where required.

Nothing on this page excludes, restricts or modifies rights and remedies that cannot be excluded under the Australian Consumer Law.

For installation-only work, the customer remains responsible for obtaining the correct and complete product. Product returns, missing parts and manufacturer warranty claims generally remain with the original seller or manufacturer. ADE Smart Home remains responsible for the installation services described in the accepted quote.

Warranty coverage and local after-sales support are stated in the accepted quote or package description. Keep your invoice, quote and any product documentation. When reporting an issue, include the lock model, installation address, a short description and clear photos or video where useful.